Adobe has promised to update its terms of service to make it “abundantly clear” that the company will “never” train generative AI on creators’ content after days of customer backlash, with some saying they would cancel Adobe subscriptions over its vague terms.

Users got upset last week when an Adobe pop-up informed them of updates to terms of use that seemed to give Adobe broad permissions to access user content, take ownership of that content, or train AI on that content. The pop-up forced users to agree to these terms to access Adobe apps, disrupting access to creatives’ projects unless they immediately accepted them.

For any users unwilling to accept, canceling annual plans could trigger fees amounting to 50 percent of their remaining subscription cost. Adobe justifies collecting these fees because a “yearly subscription comes with a significant discount.”

  • Not a replicant@lemmy.world
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    3 months ago

    “canceling annual plans could trigger fees amounting to 50 percent of their remaining subscription cost” You cannot unilaterally change the T&Cs without an option to opt out of the new conditions, but still insist on the old T&C terms. WTF is wrong with Adobe, are they stupid?

  • TheFeatureCreature@lemmy.world
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    3 months ago

    The problem isn’t the clarity of the terms.

    The problem is that we all know they are lying and don’t believe a word they say.

  • TipRing@lemmy.world
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    3 months ago

    “We are sorry you noticed, we didn’t think anyone would read all that.” -Adobe, probably

  • 𝕸𝖔𝖘𝖘@infosec.pub
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    3 months ago

    Stop threatening, and just cancel already.

    What happened to the vigor of society’s cancel culture? Why are we not canceling corporate abuse like this? Or Microsoft’s? Or Google’s? Or Amazon’s? Did we forget about cancel culture? Or are we just fine with being pawns in their dystopian capitalist games? Cancel culture had the potential to make real change, and we allowed corporations to cancel cancel culture for their capital gains.

    • Snowclone@lemmy.world
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      3 months ago

      There’s big client companies that have already cut them off, and they won’t bother coming back for the same price and unsubstantiated changes, Adobe is changing this now because they are now bleeding.

  • Grimy@lemmy.world
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    3 months ago

    I don’t think the problem was only with what they would do with the content but that they would have access to it in the first place.

    Its photo editing software, not a surveillance platform, wtf?

  • Sanctus@lemmy.world
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    3 months ago

    All these companies are really testing how much you can erode customer trust. Let’s see how that plays out.

    • pdxfed@lemmy.world
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      3 months ago

      They’ve set the board, and are betting they’re too big to fail and that enough choice has been eliminated consumers won’t have viable options.

      Your move America.