It’s always a possibility of a hardware issue but I take that risk with any piece of equipment. My experience with my Apple products has been great! Obviously everybody’s experiences are different.

My first Apple computer, a 2011 MacBook Pro, is still running and used regularly by my niece and nephews. The few times I’ve needed Genius Bar help on hardware it’s been fixed or replaced free of charge.

Totally get that some people haven’t been as lucky and don’t like Apple or their products.