I’ve been a paid Proton Unlimited customer for several years now and aside from a few small complaints, I’m generally very happy with the services I’m paying for. I agree that there is too much focus on “sidequests” like Wallet and Meet before core products are fully rebuilt and meeting expectations. I agree that Linux versions and some feature implementations are taking a long time. However, I have a fully functioning suite of Mail, Drive, VPN, Calendar and more that meet 95% of my needs. To be fair, I’m sure the zero-access/zero-knowledge encryption aspect makes development much more difficult.

If you’re worried about political affiliations/interests, I’ll give you that Andy Yen has made a few worrisome comments. I’m not sure what to do there. Assuming there aren’t repeat occurrences, I’m satisfied with their statement about the French political figure sponsorship.

If it’s the FBI cases and subpoenas, it comes down to understanding the difference between privacy and anonymity, and knowing what strategy is required to achieve actual anonymity.

So why (especially on Lemmy) is there so much Proton hate/relunctancy? Eager to hear some non-biased, fact-driven thoughts here!

  • vas@lemmy.ml
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    10 days ago

    I’ve recently needed a “shared” new account and I’ve tried Proton. I regret it.

    • Their calendar will NOT work with open technologies from F-Droid and such. They require the use of their proprietary app, or their web version, or paying. Paying is actually generally fine for me, but not when I have a feeling that I’m just paying for more of their proprietary development.
    • Their email system will NOT work with open technologies. Same as above, you won’t get it to work with Thunderbird or K9mail out-of-the-box.
    • As an implication of the above, paying them will NOT, in any way, help open standards and open technologies. You’ll be only helping their business.

    On the plus side, they have at least not requested my phone number upon registration. That was the only plus for me.

    In total, if you want true ownership, open technologies, distributed technologies where the power and infrastructure is split across great many parties, then you should be against Proton. I personally chose disroot for now.

    There are still situations where Proton makes more sense to recommend, such as to a political activist. I believe this group is niche though, as 99% of people really want ownership, freedom to share and less money to pay I think. It’s not a business need, it’s a human thing.

    • FineCoatMummy@sh.itjust.works
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      10 days ago

      you won’t get it to work with Thunderbird or K9mail out-of-the-box.

      I use Proton with Thunderbird as my mail client and it works fine. For years now. That was a basic requirement for me to sign up for any mail service inc Proton. If it won’t work with a local mail client, I won’t use it.

      • vas@lemmy.ml
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        10 days ago

        I couldn’t get K9mail to work with proton. Do you run that “bridge” server to have it work on the computer?

        • FineCoatMummy@sh.itjust.works
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          10 days ago

          Yeah. They have to have something like that, to support E2EE. They can’t depend just on HTTPS for that, b/c their server would have to see the unencrypted contents to send it over HTTPS. I believe the bridge is open sourced, but that’s just from memory. I’d hve to go search to be certain.

          Also if I remember (Ha! Don’t take my word for this! My memory is shit!) they support E2EE with other mail services that use PGP to encrypt on the backend. Ofc, if you send to gmail or something then google sees everything. So this helps, but onyl under the right conditions.

    • swelter_spark@reddthat.com
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      10 days ago

      The inability to add the account to a standard email client is why I stopped using them. Electron Mail exists now, which is an improvement, but I still have to download each email and import them into my client.

    • Steve@communick.news
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      10 days ago

      They’re using full end to end encryption for most things. There are no open email or calendar standards that handle encryption. So interoperability limitations are a natural consequence.

      I’ll take private over open every time.

      • vas@lemmy.ml
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        10 days ago

        There are no open email or calendar standards that handle encryption.

        That would be a nice sounding argument, but actually, if you pay them, then all of a sudden calendar exporting becomes possible:

        “Share calendar
        Upgrade to a Mail paid plan to share your calendar.”

        To confirm, click https://calendar.proton.me/u/0/ then click on the cog near your calendar on the right -> Click again the cog Settings button on the right for your calendar -> Share calendar

        • Steve@communick.news
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          10 days ago

          Shareing a calander is very different. That’s simple.
          I thought you wanted to use an open source calander app.

          If that’s all you need, then you only have to pay for the service, it’ll work fine.

          • vas@lemmy.ml
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            10 days ago

            I ideally want full sync of course. “Well at least they have an export function” I thought, and found out it’s paid.

            Anyway, I think we understand each other - just re-wording the information differently. Proton’s offering in that regard is clear.