I’ve found it helpful at work for things like preparing agendas for meetings, or creating an outline of a presentation or document I need to write.
I’ve also found it helpful when I’m trying to Google something where I need to be pretty specific and then I can’t find exactly what I mean by searching.
Similar to that, just because someone works in IT, doesn’t mean they can fix your computer problem. I’ve worked with a lot of developers who were great coders but couldn’t resolve networking or random OS issues.