but every other thing

That’s pretty generous, I’d say 90% of their software has fatal vulnerabilities just waiting to be discovered.

it keeps transcoding my media

I’m pretty sure there is a setting (settings) to turn that off.

As of January, the company had 175 employees, and its revenue was in the double-digit millions.

And yet, it is not enough. Perhaps the lesson is to NOT take that VC money if you want your company to survive.