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I’ll second that. I’ve been using them for 4 or 5 years, and have been pleased.
There even was a day where there was an outage for my server, and they made it right by giving everyone credits roughly equal to 3 years of service or something. I thought that was overkill, and I guess they’ll take a loss on it, but… the instincts are nice. It seems like a place where it’s some dude taking care of servers, rather than a giant corporation who is more focused on extracting money than providing a great service for a reasonable cost.
The only sensible logic I could come up with is where a new version is broken in some awful way, but an older version is not.
But, obviously, that only works if the people haven’t already upgraded.