"With the 'plenty of feedback' the company received following the leak, Sievert said that T-Mobile has learned that this 'particular test sell isn't something that our customers are going to love.'"
Who the fuck "loves" paying more for the same service? Why isn't that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?
Plan a change that's obviously bad for customers but good for profit
Hope no one notices
When people notice, try to spin it as a positive
If 3 fails, determine if enough people would leave to care
If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place
4 and 5 are optional if you're actually a monopoly.
"With the 'plenty of feedback' the company received following the leak, Sievert said that T-Mobile has learned that this 'particular test sell isn't something that our customers are going to love.'"
Who the fuck "loves" paying more for the same service? Why isn't that painfully obvious? How can I get a job making such braindead decisions for ridiculous amounts of money?
Service corporation strategy in 2023:
Plan a change that's obviously bad for customers but good for profit
Hope no one notices
When people notice, try to spin it as a positive
If 3 fails, determine if enough people would leave to care
If you'll lose money, walk it back and act like you're acting in the interest of your customers by canceling the change that only the company wanted in the first place
4 and 5 are optional if you're actually a monopoly.