I can say as a member of the PCSX2 project that I understand why we and other FOSS emulators use it as official support – but nevertheless wish that we didn’t. We’ve discussed practicalities before, and the project doesn’t stay there just from inertia or because of personal preference; there are major practical reasons to prefer it over a forum (which we have), a wiki (which we have), or Matrix.

I’d be willing to endure the pain points and to scale back support in order to be off of that shithole, but I also get that’s a fringe minority sentiment shared by only a couple others. All of us would be tech-literate enough to use a client like Signal or Element for intra-project discussion, but very few people would come to Matrix for support (nor would we probably want them to due to the much greater moderation burden per end user), and the chatroom model – to most of us – is much easier for support than a forum. The only reason I’m still begrudgingly on Discord is for PCSX2.

I share your hope, but I seriously doubt this will come even close to dislodging us. Smaller projects, perhaps.