If I can hear the person I couldn’t care less. Some of those accents are thick as fuck.
Double win for right wing thinking: fill the pockets of techbros while white washing the underclass labor force.
“You have to ask yourself, would we be doing this if it was for an accent from Australia or the U.K.?” Grossman questioned.
Welsh and Scottish accents have joined the voice callResearch has actually shown that people respond better to people with Scottish accents. Apparently at least one big company (might have been British Gas?) factored this into their decision about where to base their upper tier customer service call centres
This would be awesome if it also adjusted Canadian accents and made them match the native support tech accent for the support tech.
Monkey’s paw: everyone is now from Newfoundland
