ASUS rolled out an update to its firmware (3.0.0.6.102_34791) that now requires users to be over the age of 16 and to send a slew of metrics and data back to ASUS. If you do not agree or do not check the box to verify you are 16y or older, you cannot use the router. At this time, I’m not sure if ASUS has meant to disable the router for anyone under 16 or if it’s a bug.

You can opt out at any time but lose access to a slew of features:

Please note that users are required to agree to share their information before using DDNS, Remote Connection (ASUS Router APP, Lyra APP. AiCloud, AiDisk), AiProtection, Traffic analyzer, Apps analyzer, Adaptive QoS, Game Boost and Web history. At any time, users can search the contents of the terms at this page or stop sharing their information with other parties by choosing Withdraw.

Moreover, ASUS disables automatic firmware updates and worse, all security upgrades unless you opt into the data sharing. Security upgrades perform the following:

Security upgrade incorporates security measures that continuously update its security file and scans to protect against malware, malicious scripts, and emerging threats in order to secure the router and ensure system stability. Some upgrades addressing important security issues or meeting legal/regulatory requirements will still be downloaded and installed automatically, even if “Security Upgrade” is turned off.

Edit: I have personally contacted their CEO’s office, but if others would like to voice their disapproval as well, here is a link: https://www.asus.com/us/support/article/787/

    • meseek #2982@lemmy.caOP
      741·
      7 months ago

      It doesn’t seem like they give a shit. This is the company that strong armed NexusGaming with their repairs and have scammed a slew of people thru their warranty system.

      If you search for “ASUS repair scam” they have a sorted history of this kind of douchery.

      • PseudorandomNoise@lemmy.worldEnglish
        26·
        7 months ago

        Watching the GN video was insane because I had that exact same experience with ASUS 10 years ago. Back when they made the Nexus 7. I had to RMA 3 of those dam things and each time I had to go through that song and dance with the RMA forms. I think when the 4th one failed I just gave up, recycled it, and moved on from this company as a whole.

        Looks like nothing’s changed, which means this way of treating their customers is endemic at this point. They’re a lost cause.

        • zod000@lemmy.ml
          12·
          7 months ago

          My experience was similar, but I gave up after my first RMA because I saw everyone else going through the same thing. The N7 started as such a delight and ended up as one of worst product experiences.

        • meseek #2982@lemmy.caOP
          11·
          7 months ago

          That’s brutal that they get away with that crap. I will never buy anything ASUS branded again. They are on my embargo list now, right under Sony, which I haven’t purchased a single thing from them for about 18 years since they screwed me out of repairs on my phone. Only way IMO.

      • halcyoncmdr@lemmy.worldEnglish
        18·
        7 months ago

        And in return Gamers Nexus is teaching all of their viewers what their consumer rights are, and how to report fraudulent activity to the proper regulatory authorities. This isn’t the first time Gamers Nexus has gotten regulatory agencies involved with computer part manufacturers fucking over customers, and the history of those incidents didn’t go very well for other companies involved.

        On the other hand Gamers Nexus has also gone out of their way to point out companies that have done the right thing when issues came up, to make sure those companies are getting kudos for NOT fucking over consumers. Because sadly that’s all we really want.

        If the FTC gets enough complaints to warrant the manpower to investigate ASUS warranty fraud, there is no doubt in my mind that they’re gonna be fucked based on what we’ve seen so far.