Agreed, but I do think that some jobs are just going to be gone.
For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.
I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.
I’m pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can’t find the story, because I’m flooded with product placement articles about how wonderful AI is at saving cost in CS.
But yes CS is absolutely an area where AI is massively pushed.
Oh 100%. The question will be are there more opportunities that come from it. Here’s my guess: if you can’t produce something interesting you will be fighting for scraps. Even that might not be good enough.
Agreed, but I do think that some jobs are just going to be gone.
For example, low level CS agents. I worked for a company that replaced that first line of CS defense with a bot, and the end-of-call customer satisfaction scores went up.
I can think of a few other things in my company that had a similar outcome. If the role is gone, and the customers and employees are being served even better than when they had that support role, that role ain’t coming back.
I’m pretty sure that even consumer services is an area where I saw a computer made an expensive mistake, promising the customer something very expensive, and a court decided the company had to honor the agreement the AI made. But I can’t find the story, because I’m flooded with product placement articles about how wonderful AI is at saving cost in CS.
But yes CS is absolutely an area where AI is massively pushed.
The court honored it for now. I expect the future it will be your problem.
Oh but the EU?
Once they are done with North America the EU will be a non issue for them.
Oh 100%. The question will be are there more opportunities that come from it. Here’s my guess: if you can’t produce something interesting you will be fighting for scraps. Even that might not be good enough.