Have it your way?

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

  • Chulk@lemmy.mlEnglish
    39·
    3 months ago

    My SO works at a callcenter and they get dinged for the use of what they call “tragic phrases.” These include, but aren’t limited to:

    • “Unfortunately”
    • Words/phrases that imply uncertainty like “should”
    • Words/phrases that imply non-commitment like “I can’t do that” or “that’s against policy” or “that’s not my dept”
    • So-called sloppy words/phrases like “No problem” or “hold on just a sec”

    Its fucking ridiculous. They pay some outside vendor for training and guidelines.

    • Elvith Ma'for@feddit.orgEnglish
      7·
      3 months ago

      non-commitment like “I can’t do that” or “that’s against policy” or “that’s not my dept”

      Ok, I’m not a native English speaker but… I have the feeling that they don’t know what non-commitment means. Unless it’s commitment to fuck the customer, but then, why bother to offer a call center?

    • HertzDentalBar@lemmy.blahaj.zoneEnglish
      61·
      3 months ago

      God dam, that’s horrible. Unfortunately it’s not my department but I should let you know your not alone, now hold on a sec while I transfer you to purgatory

      I’m so glad I can mouth off to customers in my line of work, not that I abuse the privilege but sometimes a customer needs to be told they are a fucking idiot and they could of flooded or burnt the place down.

    • scarabic@lemmy.worldEnglish
      31·
      3 months ago

      I’ve come to accept that “no problem” is just some people’s way to say “you’re welcome” but I still really dislike the sound of it right after I say thank you for something completely normal.

      Cashier: “Here’s your change.”

      Me: “Thank you.”

      Cashier: “No problem.”

      My brain: “Oh… I didn’t even think it could have been a problem to hand me my change, but I guess I’m glad to hear that it was not in fact any problem.”