Have it your way?

The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.

        • Archer@lemmy.worldEnglish
          6·
          2 months ago

          If only we lived in a world where the President of the United States went and recruited the smartest person in the world to solve the most difficult problems

          • Gsus4@mander.xyzEnglish
            3·
            2 months ago

            In a way, that is what DOGE attempted to be was sold as…by people who don’t understand what smart is supposed to mean…and ended up getting grifted was really a grift, because that is as far as they all can imagine smart to be.

    • BurntWits@sh.itjust.worksEnglish
      4·
      2 months ago

      I’m currently watching Handmaid’s Tale for the first time (the show, not the movie. I haven’t seen the movie). I’ve never read the book either so no spoilers please. Anyway, it’s eerie how many things are lining up. Like you said, supposed to be a warning, not a guidebook.

  • Chulk@lemmy.mlEnglish
    39·
    2 months ago

    My SO works at a callcenter and they get dinged for the use of what they call “tragic phrases.” These include, but aren’t limited to:

    • “Unfortunately”
    • Words/phrases that imply uncertainty like “should”
    • Words/phrases that imply non-commitment like “I can’t do that” or “that’s against policy” or “that’s not my dept”
    • So-called sloppy words/phrases like “No problem” or “hold on just a sec”

    Its fucking ridiculous. They pay some outside vendor for training and guidelines.

    • Elvith Ma'for@feddit.orgEnglish
      7·
      2 months ago

      non-commitment like “I can’t do that” or “that’s against policy” or “that’s not my dept”

      Ok, I’m not a native English speaker but… I have the feeling that they don’t know what non-commitment means. Unless it’s commitment to fuck the customer, but then, why bother to offer a call center?

    • HertzDentalBar@lemmy.blahaj.zoneEnglish
      61·
      2 months ago

      God dam, that’s horrible. Unfortunately it’s not my department but I should let you know your not alone, now hold on a sec while I transfer you to purgatory

      I’m so glad I can mouth off to customers in my line of work, not that I abuse the privilege but sometimes a customer needs to be told they are a fucking idiot and they could of flooded or burnt the place down.

    • scarabic@lemmy.worldEnglish
      31·
      2 months ago

      I’ve come to accept that “no problem” is just some people’s way to say “you’re welcome” but I still really dislike the sound of it right after I say thank you for something completely normal.

      Cashier: “Here’s your change.”

      Me: “Thank you.”

      Cashier: “No problem.”

      My brain: “Oh… I didn’t even think it could have been a problem to hand me my change, but I guess I’m glad to hear that it was not in fact any problem.”

  • Tattorack@lemmy.worldEnglish
    19·
    2 months ago

    The Fallout style corporate dystopia isn’t coming in the future. It’s today. It’s right now.

  • U7826391786239@lemmy.zipEnglish
    192·
    2 months ago

    why don’t they focus on fixing their cold soggy fries and shit-tier “burgers” first

    • officermike@lemmy.worldEnglish
      6·
      2 months ago

      Can’t speak to the burgers as I only ever order chicken fries from BK, but I will argue that their French fries have a more forgiving edible temperature range than McD or Wendy’s. Still wouldn’t eat 'em room temperature.

    • HertzDentalBar@lemmy.blahaj.zoneEnglish
      2·
      2 months ago

      The last time I had BK that wasn’t trash was at the Honolulu airport, that was October 2024 and I think I’ve stopped at BK once since and it was horrible. Not to mention Canadian sizes are much much smaller it seems. Like fuck I used to buy the chicken sandwichs and now they are like half the size and the chickens shit

  • Boozilla@sh.itjust.worksEnglish
    11·
    2 months ago

    Does “thanks, mother fucker, have shit ass day, and please go fuck yourself” bring up my numbers?

  • jj4211@lemmy.worldEnglish
    11·
    2 months ago

    Pro tip to BK: I probably wouldn’t even notice the lack of ‘please’ and ‘thank you’. I would, however, be significantly happier if you stopped making them say “You Rule”. Seems like they have to say it as both greeting and a “your order is finished”. It’s just unpleasantly cringey.

  • BigMacHole@sopuli.xyzEnglish
    10·
    2 months ago

    FORCING Minimum Wage workers to say Please and Thank You will ENSURE that their FOOD QUALITY will go UP while Prices go Affordable!

  • MasterNerd@lemmy.zipEnglish
    8·
    2 months ago

    ignoring the distopian nightmare, this shit isn’t free to run. Hiw the hell would they justify this expense?

    • Echo Dot@feddit.ukEnglish
      2·
      2 months ago

      My company is doing something similar with AI (although not quite this this awful) and I can tell you from various meetings that I’ve been in that management really doesn’t have a clue how AI works. I think it’s just a magic box.

      The current genius plan is to run all of this locally on a big server farm, I don’t think they have yet realised how expensive it’s going to be due to price spikes, ironically because of AI. I highly doubt that it will ever actually come to fruition, or will get some incredibly watered down thing that barely operates but management obsess over for 6 months, until they inevitably stop caring.

      I would place a good money on a bet that says that 2 years from now they will not be using this.

    • UnderpantsWeevil@lemmy.worldOPEnglish
      42·
      2 months ago

      Orwell was a British police officer in Myanmar, breaking up labor organizations and suppressing an independence movement, so…

      Probably he would

      • ToTheGraveMyLove@sh.itjust.worksEnglish
        3·
        2 months ago

        He joined the Imperial Police at 19 years old at the urging of his family because they couldn’t afford to send him to university and his poor grades meant that he would likely not be able to get a scholarship. He hated his time with the police force, hated the British empire, and called imperialism “an evil thing.”

        So no, probably he wouldn’t.

        • UnderpantsWeevil@lemmy.worldOPEnglish
          12·
          2 months ago

          He hated his time with the police force, hated the British empire, and called imperialism “an evil thing.”

          Incredibly, the man once accused of communist tendencies and the creator of Big Brother, was by 1949 surreptitiously working for British intelligence. He drew up a list of names of crypto-communists for Britain’s Foreign Office Information Research Department, the spies who led the UK propaganda war.

          Orwell’s contact was Celia Kirwan, a former flame who visited the author while he battled tuberculosis at a sanatorium in England. Orwell had proposed to her years earlier but they were simply friends at that point - friends in high places. During her visit, Celia and Orwell discussed the secretive projects the IRD was doing “in great confidence, and he was delighted to learn of them, and expressed his wholehearted and enthusiastic approval of our aims,” according to Britain’s National Archives and Foreign Office records.

          Orwell listed the names of suspected communists who might betray Britain if they were hired to work as writers in the propaganda unit. In his now-famous letter dated April 6, 1949, Orwell writes: “I could also, if it is of value, give you a list of crypto-communists, fellow-travelers or inclined that way and should not be trusted as propagandists.”

          Orwell wanted his list to be ‘strictly confidential’. It includes dozens of literary luminaries of the ‘40s including J. B. Priestley, the novelist and playwright, and Manchester Guardian industrial correspondent John Anderson, described by Orwell as: “Probably sympathizer only. Good reporter. Stupid.”

          …

          Orwell collapsed with tuberculosis after writing the first draft of Nineteen Eighty-Four and typed the second version of his novel while recovering in bed. He collapsed again when he had finished and died on January 21, 1950. The CIA, US Army, and British spies began courting his young widow, his second wife Celia, almost immediately hoping to buy the firm rights to Animal Farm. The CIA closed the deal with a promise of cash and an introduction to Hollywood movie star Clarke Gable. The Brits settled for the rights to turn Animal Farm into a comic strip.