Thanks! I just thought that’s some non-existent thing, which Microsoft invented and nobody needs it ever. Well, that’s not far from your point, I guess. But still. Didn’t know that’s called a phone tree!
funny you should use that example in particular because i recently had the displeasure of using microsoft’s phone tree. i was trying to close a dead relative’s account and the info on the website was wrong.
they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.
It’s like they created a very good phone tree and are trying to shove it into everything that never had or needed a phone tree in the first place.
The fuck is a phone tree? Pardon my language, sir.
“for financial services, press one. for technical support, press two. for goblins, press three. for repairs, press four.”
Thanks! I just thought that’s some non-existent thing, which Microsoft invented and nobody needs it ever. Well, that’s not far from your point, I guess. But still. Didn’t know that’s called a phone tree!
I know them as IVR https://en.wikipedia.org/wiki/Interactive_voice_response
i thought that was specifically for the voice recognition ones but apparently not.
“three”
#beep#
dispatching goblins. good luck!
*click*
funny you should use that example in particular because i recently had the displeasure of using microsoft’s phone tree. i was trying to close a dead relative’s account and the info on the website was wrong.
they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.