• warm@kbin.earth
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    1 month ago

    What a crazy fuckup. You have a household name almost for action cameras and you keep releasing overpriced crappy products.

      • xthexder@l.sw0.com
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        1 month ago

        Meanwhile my old GoPro Hero 4 is somehow the most reliable action camera I own, and my newer one constantly stops recording due to something. I bought an Insta360 as an alternative a couple years ago and the batteries are all already toast, and last maybe 30 seconds of recording.

        • saltesc@lemmy.world
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          1 month ago

          my newer one constantly stops recording due to something.

          For a while they kept putting the same old processor in that couldn’t handle the load. GoPros shutting off due to overheating or recording too long was just normal.

          Dunno if it’s still the case. I switched to DJI and you can’t even compare the two. Quality, smart design, price, reliability; these are not GoPro things. I record for an hour plus sometimes and just flawless. Don’t have to think about it.

        • scytale@piefed.zip
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          1 month ago

          I see a lot of action cams on the used marketplace selling for cheap. What’s a good one to buy? Or are they all toast?

          • iturnedintoanewt@lemmy.world
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            1 month ago

            Insta360 really wants to take the higher end of gopro. As in, beating them at quality. There’s a bazillion lower end models with varying quality, some rather decent.

            I have the insta360 acepro 2, and recording quality is really good, i think better than gopro. But it’s a brick of a camera to hold, rather heavier. I didn’t have issues with batteries myself, i have an original one and 2 off market ones, so far all working Ok.

        • phant@lemmy.world
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          1 month ago

          I still have an original GoPro HD Hero and it still works fine. Battery is like 50% capacity as expected, but yeah, otherwise still working.

    • dual_sport_dork 🐧🗡️@lemmy.world
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      1 month ago

      Agreed. I have a Hero 10 Black and basically every time I go to use it I wind up wanting to hurl it into the sun by the time I’m done. My wife bought it for me as a birthday present a couple of years ago because I asked for one specifically (I didn’t know any better, apparently) so it would probably be rude to do so, though.

      It overheats, it randomly shuts off, it routinely experiences a firmware crash that renders all of its buttons inoperable and requires pulling the battery to cure. Oh, and it also has a battery life best measured in seconds so you need to keep it plugged in to external power all the time which requires an aftermarket accessory. Brilliant.

      With any luck mine will get taken out in some spectacular and marketable fashion, preferably while recording at top quality so I can post it and use the video revenue to buy an Insta Ace or something.

    • Cethin@lemmy.zip
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      1 month ago

      A lot of the comments look to me like part of the reason for the failure. At least the old ones continue to work almost forever. They product was so good that people aren’t replacing them. This leads to them releasing overpriced crappy products to make up for it.

      I wish we lived in a world where making the best product, that is reliable and durable, for as cheap as possible was standard and made sense. We’ve essentially made it so it doesn’t work.

      The correct option seems to be, to me, for them to not have scaled like they have. They should have been a niche durable action camera, and their costs would have stayed low. Every product that sells though is told they have to scale as much as possible forever, until it kills the product.

      • warm@kbin.earth
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        1 month ago

        I suppose their shareholders had other ideas, they just failed to have the right people piloting that ship. Other companies took over their space and now it’s too late. They should probably attempt what you said, scale back and just release a solid action camera again.

    • Buddahriffic@lemmy.world
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      1 month ago

      And the second highest comment is “wHY arE YoU bUyINg nEW TeCH wItH aN OlD pHOnEeeee?” (Because OP’s complaint is about how they don’t have a phone capable of running the app rather than just a “why the fuck does this need an app?”)

      Though there’s a non-zero chance those replies are made by someone with a vested interest. It’s annoying how both those and people who have just drunk the koolaid are pretty much impossible to tell apart.

    • Bruncvik@lemmy.world
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      1 month ago

      Insta360 does the same. I downloaded the app, registered the camera, and deleted the app. On my kid’s tablet; my phone is too old for the app. If GoPro only requires such a rudimentary registration, it’s a matter of 5 extra minutes. Now, if they require the app for transferring videos, that’s a whole different problem…

  • rumba@lemmy.zip
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    1 month ago

    They made a fantastic product and slowly, painfully, failed to innovate away from it.

    360 cams are eating our lunch: makes a margina 360 cam

    gimbal cameras are eating our lunch: software gimbal

    gimbal cameras are STILL eating our lunch: huge hardware gimbal.

    They should have gone after the dashcam market, made one that could handle day/night really well for a good price.

  • RedEye FlightControl@lemmy.world
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    1 month ago

    My last experience with gopro was many years ago trying to get a firmware update for one of my hero 3’s. The download links for the firmware was there, but broken. It needed the attention of someone on their web management team.

    I tried to get support via email but was told I had to go to the community forums for the issue. I found a thread of dozens of other users also pinging support and complaining of a broken link.

    That thread went unanswered by support for months if not a year or two. I think it eventually got fixed, but it put such a bad taste in my mouth that so many people reported that their site was broken and they just ignored it. It was probably something simple like a bad character in the page code somewhere. I decided I wasn’t going to support this sort of behavior and have not spent any additional money with the company since then.

    It’s no surprise to hear they’re struggling financially. When you cater to the premium market space, you have to provide premium service.

    • Lost_My_Mind@lemmy.world
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      1 month ago

      So many people go to years of business school to get specialized degrees in very specific aspects of business.

      When I was younger, I thought they must know what they’re doing.

      Since then, in the past 20 years I’ve watched so many huge companies that are too big to fail, go under and cease operations.

      I mean for christs sake! How the fuck does SEARS go under???

      For any Gen-Z people who may not be firmiliar with Sears, I want you to imagine if you get to age 40, and Amazon just stops existing and goes out of business. Personally I think SEARS in its day was bigger than Amazon is now. You used to be able to buy HOUSES from Sears.

      So now I’m older, and I realize one thing. These businessmen with all their degrees and training and world of knowledge don’t know the simple fundamental basics of business.

      Step 1) Sell a quality product for a reasonable price.

      Thats it. There is no step 2. You can try all day to fidget with the numbers, and raise prices, and shrink portions, and decrease quality. All you’re doing is nickle and diming your customer base. You’re destroying any good reputation you once had. You make an extra 5% profit on that singular sale…and then lose a customer.

      I once worked at a hotel. Every week this guy would come in, and rent a room. He barely used the room. Housekeepers always said it was like 5-10 minutes of cleaning (as opposed to 30-40 minutes). He always paid his room for the night in cash. And never was a problem. I charged $60 a night, which was on the low side for our hotel.

      One day he comes in as the owner is with me. He decides to check in the regular. He tries charging $90, and demanded a credit card to be put on file for incidentals. Which is a rule we apply to most guests, but we know this guy isn’t going to be a problem. I told the owner we don’t need that for him, and he’ll pay $60.

      The owner argued, so I backed out. Then he and the guest got into an arguement. He didn’t pay the $90, he never came back.

      I told the owner “When I run my shift, I make sure these housekeepers are providing clean rooms. I make sure the maintence man is on call to fix any break downs. I make sure on my end the computers are functional, and I pass these guests through the checkin process with speed and efficiency. All while doing my best to make you the most money. The tools at my disposal are selling a quality product for a reasonable price. That may sound boring to you. I’m not maximizing profits on short term sales. I’m retaining regular customers through company growth and hospitality. Now I can’t do much to make this hotel any higher quality, but I can at least satisfy the reasonable price aspect and try to retain repeat customers. But if you come in here and argue with customers, and run your company with a short sighted mentality, you’ll run your hotel into the ground.”

      He argued with me. And thats when I knew I couldn’t stay there much longer. I immediately started looking for a new job. I think a month later I left.

      Within 2 years the city shut the place down because they failed a city inspection. Instead of saying “Yes, ok, I’ll fix the violations”, he instead decided to argue with, and threaten the mayor. Which is when they just straight up shut the property down. He paid 2 million for the property. I know for a fact he didn’t make that money back. Then argued with a mayor until he threatened her, which resulted in him losing any chance for a profit.

      Now for the kicker.

      That story happened in 2019. Just last year the Cleveland Browns announced they were going to build a new stadium. That stadium would be built on land that was on the other side of a highway from where this hotel was.

      Meaning, in 2029, once the stadium opens, you could walk out of your hotel room, walk to the end of the property, walk under the highway bridge, and now you’re at the stadium. No need for a cab ride, it’s a 3 minute walk.

      During football season, he could be charging $400 per room, per night, and still be sold out.

      Or, maybe the Haslams (owner of the Browns, and also will be the owners of this stadium) would maybe want to buy his hotel. He could have sold it for 20 million. He could have had a highly profitable hotel which is sold out every weekend during football season.

      Instead, he took a loss. Because every businessman right now wants to direct the world around them with ego and stuborness.

      Just sell a quality product, at a reasonable price. You can use that as a baseline to grow your business.

      • 4grams@awful.systems
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        1 month ago

        I had nearly this exact conversation with my son on the way home tonight. Different details, but the same lesson. The world has abandoned practicality in favor of aesthetics and grift. I have quit several jobs because of the awful short term thinking, some of them good jobs that were the envy of my peers.

        I start in the public sector next week, where I get to do things that have a direct impact on thousands of people in the state. I was hired specifically because of my practicality. I sincerely hope this is what I’ve been looking for.

      • ChickenLadyLovesLife@lemmy.world
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        1 month ago

        I felt sorry for you until you mentioned the Browns. Now I feel really sorry for you. Browns Bros Untied!

        Where I live now (Philly suburb) there used to be a local bakery which was beloved, but their landlord raised their rent on them and they had to shut down. The location then sat vacant for about 7 years. I’m no finance wizard, but how does it make any sense to go from whatever their rent was previously to zero fucking rental income? A couple of months ago a fucking Wonder finally opened there, so maybe that explains it – no real business can possibly compete with a company burning through venture capital.

    • frongt@lemmy.zip
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      1 month ago

      Yes but not companies like GoPro. Or really any public company.

  • ulterno@programming.dev
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    1 month ago

    Well, perhaps if they just let me normally use it and transfer data without an internet connection and perhaps supported KDE Connect (considering their price tag), I might have considered buying one instead of just improvising a water resistant cover on a raspberry pi camera.

  • Kaligalis@lemmy.world
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    1 month ago

    Nice to see that at least in the hardware market, competition still works. It is normal for companies who don’t offer competitive value for the money to just fail. This is how market economies are meant to work.

  • auzy1@lemmy.world
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    1 month ago

    My go pro broke.

    At this point, I just use my phone, and there are cheaper options

    Also, when I see a fish eye lens in a video, I switch off immediately, because I know immediately that what I’m watching is heavily exaggerated

  • farmgineer@nord.pub
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    1 month ago

    I’m on my second gopro (a hero 10). It will overheat in the shade outside in summer. The battery also crapped out quite early, though they did find another one to send me (I bought it new from them directly, but after newer models released). I don’t see myself buying another of their cameras.

  • SirEDCaLot@lemmy.today
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    1 month ago

    Sad, but not surprising. I like GoPro, their cameras are pretty nice. But they have not innovated well. And you look at actual users, and it’s the same complaints always- camera overheats, battery doesn’t last long enough, firmware bugs, unresponsive support.

    Then look at the new darling, Insta. Their 360 camera is perfect for creators that don’t know what shot they are going to want.

    It would be very sad to see GoPro bite the dust, but if they do they’ve no one to blame but themselves.

  • solrize@lemmy.ml
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    1 month ago

    Had no idea, but won’t miss them. From Hero to zero? Anyway I’ve been wanting to diy a camera using a Pi Zero or similar. For now I just use my phone.