Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…
Are you aware the plan was sunsetted two years ago? How much time do you need to graciously exit?
Based on the article, it seems like folks were just told that their data would be put into read only. How much notice was given for data deletion?
As for finite, due to the laws of physics there’s obviously a limit. If I try backing up the entire Internet it’s obviously not gonna happen.
How’s a consumer supposed to know the limit if you advertise unlimited?
Sounds like an explicit cap should’ve been written into the fine print. Why are you supporting “unlimited, but I will cut you off whenever I feel like it” versus, for example, what cellular plans typically advertise: “unlimited, but you get deprioritized after x gigs”
The former just seems to be not consumer friendly.
Are you aware the plan was sunsetted two years ago? How much time do you need to graciously exit?
As for finite, due to the laws of physics there’s obviously a limit. If I try backing up the entire Internet it’s obviously not gonna happen.
Based on the article, it seems like folks were just told that their data would be put into read only. How much notice was given for data deletion?
How’s a consumer supposed to know the limit if you advertise unlimited? Sounds like an explicit cap should’ve been written into the fine print. Why are you supporting “unlimited, but I will cut you off whenever I feel like it” versus, for example, what cellular plans typically advertise: “unlimited, but you get deprioritized after x gigs”
The former just seems to be not consumer friendly.