Videos are a terrible way to communicate small amounts of information and these comments aren’t super insightful so I guess I’ll just move on.
A 10-12 minute video is always a huge red flag for me. Either the info is stretched out or over compresses.
Videos are the most monetizable way to communicate small amounts of information.
My ROG Strix main board somehow didn’t support(?, idk what word would be accurate) Microsoft .NET Try using Windows with that. (That is intact why I used Linux for the first time) After a year or so I got tired of .NET not working and switched out my main board(to MSI). Everything worked perfectly fine since then. I don’t even know how that’s even possible
I refuse to believe there is a ROG board that “doesn’t support .NET”, even if that phrase weren’t already borderline nonsensical.
Bruh it just didn’t work, I still have this shit ass main board. Linux worked almost completely fine on it(besides some windows applications) but Windows itself would run until I switched the main board. I just used this phrase because I’ve skipped over it in a forum while figuring this issue.
Asus has become shit get over it
I believe that you had issues. I can also easily believe that ASUS makes a board or windows drivers/software prone to problems. The specific cause you claim to have identified is simply absurd.
This is a terrible video. 20 minutes just to say “bad customer support”. But then, who does nowadays?
On a sidenote, the pearl, the jewel I got from their CS is “WeLL I gUeSs tHiS LaPtOP oNlY sUpPoRtS ThReE ScReEnS iN tOtAl”. Bitch! This laptop has 3 separate video outputs! And 2 screens built-in! The fuck is 3 total? Besides, it totally worked until some botched update on their side…
You can have more video outputs than your machine can actually use simultaneously, that’s a fairly normal characteristic. It allows you to have a greater variety of output port types without needing more framebuffers inside the GPU. If an update bricked it then it’s not that specific characteristic obviously. Probably it’s the fault of the GPU manufacturer issuing a bad update that they then repackaged.
Maybe you’re right, but I haven’t seen a GPU that doesn’t have at least 4 distinct outputs in a while, not that I’d expect one in a machine of this class either. The problem, if I were to guess, is that this machine has AMD iGPU with Nvidia dGPU and a switchable MUX on top of that so it could boot with(or without) either as primary. That’s like three points of failure already. On top of that, I had the main panel cracked and badly malfunctioning, so I’ve removed it, just in case, for about a month while I waited for replacement. I guess some firmware update did not expect the main panel to be missing(or to have different s/n) during update and did something stupid to the mux setting that made it so that two outputs can’t be active simultaneously. I’ve tried to reach someone half-competent at ASUS for like a couple months, then just said “fuck it” and installed linux. Now living happily with 6 displays up and running, theoretically up to 9 if I do some output splitting shenanigans. Someday I’ll actually build that setup just to dunk on that rep who told me it could only handle 3.
It’s fairly common for iGPUs to have less outputs. Apple M1 was especially bad as it only had 2, and the internal screen on the laptops couldn’t even be disabled if I remember correctly. I think many Intel (or maybe AMD) iGPUs only have three outputs.
Yeah it definitely sounds like a driver issue. I have had issues with dual GPU systems like that on Linux, not had any on Windows yet. It would be interesting to see to be honest. I’ve had laptops before where the video ports would only connect to the dGPU, and the internal screen used Optimus (display output from the iGPU with graphics acceleration from the dGPU on demand). Lots of dual GPU laptops are MUXless like that in fact.
It would be interesting to see to be honest
I still have the video I’ve sent to them at some point, it describes it in all detail, if you can bear my accent..
I’ve had laptops before where the video ports would only connect to the dGPU, and the internal screen used Optimus (display output from the iGPU with graphics acceleration from the dGPU on demand). Lots of dual GPU laptops are MUXless like that in fact.
Yeah, I’ve had some of those. Actually owned one of the first generation optimus laptops and it was horrible, most of the time it did not pick up the heavy load and stayed on iGPU even when playing games. Seems to be much improved a lot in win10-11, but I still prefer the kill-switch.
This one kind of works like that too, though. The MUX only controls which GPU the main panel is connected to (and with it, the framebuffer). The modes basically are:
- “Eco” where only iGPU is enabled
- “Hybrid” where iGPU is main and maintains framebuffer while offloading work to dGPU when needed just as you’ve described
- “Ultimate” with Nvidia as main, which apparently gives much better framerate and latency because it does not require overhead of workload offloading and framebuffer shuffling, but the dGPU is by far the most power hungry device at 150W TDP which drains the battery in mere minutes, even on idle
I have had issues with dual GPU systems like that on Linux
I feel you. My previous setup was a desktop with both AMD and Nvidia cards, which I juggled between the host and VM. It was pain, mostly because Nvidia did not want to play nicely. Also because most utilities assumed I had Intel APU — I didn’t, but it was fair assumption at a time. Nowadays, it seems like everything’s sorted out, even VFIO was a breeze to set up (though what for, most games now play on linux nowadays thanks to steamdeck)
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I miss the activeness of the r/saveAClick community.
The closest lemme alternative is https://lemmy.nrd.li/c/savedyouaclick
We need that here for these click bait posts
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I didn’t open the video. Was it one of those videos that talk in circles about what they’re “going” to talk about in the video, then they keep saying it in different ways?
I never open a video where 3 or less paragraphs of text would suffice. I feel like we’re heading back to drawing things on the walls of caves
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Why people are writing statements as questions?
LLM AIs think any sentence that starts with who what where when, why or how is a question.
why don’t you tell me?
No, why don’t you tell me?
we are doing this, now?
Yes?
Statement! One-love.
This video kind of misses the mark on delivering the points of the title, but these are the simplest boiled down points of the community gripes:
- ASUS is having quality control issues, or deliberately skimping to pad profits
- They are rebranding lesser quality components with the higher quality ROG brand, and pricing it as such
- They are unilaterally voiding warranties when users try to RMA or return said hardware
Gigabyte (remember them?) did this same slow slide of enshittification about 10 years ago. The issue pretty much boils down to a company producing too many different types of things, instead of staying good at the things they do well, and the community has noticed and is calling for boycotts. This will no doubt put them on the defensive for years to come, and affect their overall standing in the larger community until they correct course.
Gigabyte (remember them?)
Sure do! Both my board and the board in my wife’s computer are Gigabyte. So’s my video card. The only issue I’ve ever had with their stuff has been a bad stick of ram a few years ago, which they exchanged without argument.
Brands in this sphere I definitely have had trouble with: MSI, Razer – so many problems with Razer – and ASUS.
My msi motherboard randomly erases boot entries, I have to keep the computer on for a few minutes and reboot so that my other boot entry appears.
It maybe a problem with the m.2 slot, but it has been the case ever since I bought the motherboard.
Anyways I’m gonna stick to a different manufacturer for my motherboard if I’m building a new PC.
I’ve had problems with Logitech. They still make good peripherals, but it’s more luck of the draw for me recently, so QC may be getting cut.
QC??? Hadn’t you heard that the end user is the new totally free Beta Tester? But don’t worry, they’ll solve the resulting support issues with AI.
What are the problems with Razer? I’ve only used their mice, so I honestly don’t even know what else they make
Keyboards, headphones, laptops, a handheld Steam Deck imitator, and various other RGB gamer shit. All of it is trash. Their business model nowadays seems to revolve entirely around upselling Aliexpress quality Chinese garbage at premium prices and then methodically denying every single warranty claim for defective and DOA product using spurious excuses. Oh, and their driver software is crap. And their products are consistently behind even Logitech on the features you get for the price.
Through no particular intentional means, I am now a Logitech convert. For mice and keyboards, their stuff has always been consistently reliable for me, their “G” series driver software is significantly less irritating than Razer Synapse, and most of their stuff is cheaper as well.
I think in my lifetime I’ve trashed four Razer keyboards, at least as many mice, and two pairs of headphones. All of these died early deaths – within weeks, sometimes a couple of months at the outside. Every time I tell myself this time will be different. It never is. I don’t buy their shit anymore, and I don’t recommend anyone else do, either.
I mean their mice are terrible too. I went through three of their mice in two years back in like 2016. Been using a Logitech g2 whatever their most famous one is since then and it’s not had a single problem. So much so that I bought two more for my other computer and my wife.
I’ve been using the same DeathAdder for like 10 years 😅 what are you doing to these poor mice
Nothing. It was a work mouse for me, I didn’t even use it for gaming. There’s a reason razer has a terrible reputation.
They also reject advance RMAs. How nice to be without a system for weeks.
- They are rebranding lesser quality components with the higher quality ROG brand, and pricing it as such
Meaning you could sue them as fraudulent?
No. The ROG brand is ASUS’s brand in the first place.
Like, anyone could be like “this is my normal quiche, and this one here is my MuMu quiche.”
Then, once everybody’s buying MuMu, start using the normal recipe for MuMu. It’s not illegal, but at first people think they just got an Ok MuMu, then they start realizing it just sucks now. Hard for the company to recover from that.
But voiding and not honoring warranties?
Yeah.
I’ve had good luck recently with Gigabyte. I know it’s circumstantial but my hope is that they are recovering.
Anecdotal like the rest of the posts here, but I recently built a new rig for gaming/lab testing and used a Gigabyte board for the first time in a decade after seeing good reviews and a solid sale price.
About 3 weeks after setting everything up it just crapped out. Would reboot seconds after you pressed power. Checked and verified absolutely every other part, no luck. Tried to contact support, got the runaround for a few days until I was directed to a site to submit an RMA request.
That was a month ago, zero movement still. About 4 days into it I bought an identical part of Amazon and “traded” em. I’m usually pretty ethical about that kind of thing but this was ridiculous and I needed the PC working ASAP.
Who’s decent anymore? I always used to go with MSI.
Dude has 35 subs, is this your own account?
Here we are, spam has finally arrived on the fediverse
Shit video OP
The video linked is not the original.
This is the original - https://youtu.be/oHH9_CDHz94
So OP is a thief even!
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https://piped.video/oHH9_CDHz94
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I’m open-source; check me out at GitHub.
Good bot!
I ordered a board from Asus last year. FedEx delivered it to the wrong place. Delivery picture was at some apartment somewhere. They gave me so much shit. I had to go to my bank to help me get my money back. Took over a month.
I hate ASUS. Used to be way in on them – well not way but relatively. I had the ASUS ROG Phone. The screen unfortunately broke and needed to be sent into service. More unfortunate, it was just about 1 month out of warranty.
So I get it set up to send it. ASUS charges me $300 for the phone screen replacement. It took over 8 months for them to get it back to me. When the phone finally did arrive, the RGB lighting didn’t work, the NFC didn’t work, and the screen itself had an orange hue in the upper right corner. To boot, it would only connect to AES Wi-Fi networks, so I can’t even use it without a SIM card because who the fuck uses AES. They didn’t even fucking fix it properly. I never got responses, sending e-mails for months after it was finally returned to me.
Now, in this time I was really patient. I was using a temporary phone. Around month 5, I just needed a new phone and was looking into the newly released ROG Phone 2. I figured the ROG 1 would still get plenty of usage as a spare device. Well I had the ROG 2 until AT&T decided that the phone didn’t have the supported bands anymore, so my >1 year old phone is now as effective as an iPod 3g. Just 6 months later, screen itself just died, no fall, no nothing. I can use SCRCPY to use it, the screen just doesn’t work. I really, really tried to give them a shot and the benefit of the doubt.
Now, in between these ~2 years I’d accumulated a few accessories for the phones, keycaps and backpacks. Just little things – ngl, the bag and the keycaps are still really good quality. I also decided to upgrade my PC, and was looking at a nice new motherboard to rebuild my existing PC with.
So I get the ASUS B550 or something like that. Stupidly bought it from Newegg, first time. The motherboard arrives and upon building the computer I just cannot get it to POST. I reach out to the 2 likely culprits, the PSU and the MoBo. EVGA sends me an entirely new PSU, free of charge, and tells me not to bother shipping it back. ASUS on the other hand would not accept that the motherboard could have been the point of failure! And when I FINALLY was able to fully prove that every single component in the board works EXCEPT the MoBo, they told me to take it up with where I purchased it from, Newegg. So I would get to pay some ~20% restocking fee on a broken motherboard, instead of the manufacturr just replacing a defective board. Oh, the best part? The motherboards USB-3.0 header was broken, came right off when trying to plug it in. No wonder it wouldn’t POST.
Fuck you, ASUS. Fuck your shitty warranty, your awful customer support, your horrible treatment of customers who put their trust into you. I will never support ASUS again and I will always vehemently suggest anyone else. It’s really, really simple to be a good OEM, all it takes is replacing things that break. ASUS treats every single customer like a scammer who is trying to get free stuff out of them, which IMO just goes to show that’s exactly the mindset ASUS has as well.
I still have the motherboard btw. If anyone knows how to repair a USB-3.0 header I’ll either be glad to be guided through a repair or I’ll just send it to you for cost of shipping. It’s just going to sit in my garage otherwise.
I’m still so bummed about EVGA leaving the graphics card market! My 2070 super still runs fine, thankfully, but it’s getting a bit long in the tooth.
Reattaching the connector is relatively easy. But unless the pcb itself is really mangled, a missing connector won’t affect the computer POSTing. Can you send a closeup of where the connector should be?
It’s in my garage at the moment, but from memory (it’s been a year or two now) the USB-3.0 header straight up fell off. The PCB should be fine, which is why I have a feeling that I could likely just resolder it, so long as the pads themselves on the PCB were ok.
I’ll see if I can find some time this week to dig it out and share a photo, thank you for the offer!
It’s not all of the sudden Gamer Nexus dropped them as a sponsor and tore them a new one months ago.
They don’t care about their customers. They just want your money.
I have a Asus motherbaord and no updates since 2021 time to get hacked by logoFAIL…
My Asus motherboard started bluescreening Windows. After a lot of effort I traced it down to a specific device ID that windows was loading firmware for. No matter what I tried I couldn’t get this auto installation to stop. It was a totally random component that added nothing I could tell.
Asus refused to release new firmware be cause the motherboard was “unsupported” even though the box etc has stickers saying it supports windows 10.
After a ton more effort I figured out how to make some low end api calls that eventually stopped this auto installation. It was mostly reliable. I got to crack a lot of jokes to my friends about my motherboard not supporting windows but it was a really hard period for me particularly because Linux gaming wasn’t as strong as it is today. I was really big into league of legends at the time and this experience forced me to quit, losing touch with many friends in the process.
At least it got you to stop playing League
All Asus mobos and graphic cards I owned died.
And as in my IT days we had whole rooms of machines with Asus graphics die too.
I avoid Asus components like the plague
For desktop motherboards I’ve usually gone MSI but my gaming laptop is an Asus and is a little over a year old. It’s worked perfect since I got it and I’ve had zero problems with it. The Nvidia GPU and laptop fans sure do sing when I’m playing games though
I got an Asus rog strix AMD board in 2019. Still working fine. Like everything I guess, YMMV.
The only issue I’ve had with it, even after a couple bios updates, is post takes forever. Like 20 seconds.
I actually do have an MSI laptop. I forgot I had read so many negative reviews of the Asus that I went the other direction. After posting that I got on my laptop and realized my mistake and remembered the negative reviews about them
