I have a 2018 XPS 15. I really like the machine but have also had more problems than any other laptop I’ve owned. The chassis fell apart spontaneously because an internal screw mount snapped. 1 month repair. Had to redo the CPU thermal paste to resolve overheating issues. Had driver issues with audio coming back from sleep that took me a year to figure out. Had to turn off Thunderbolt to get USB-C back functioning. Memory card reader keeps unmounting itself. Doesn’t have TPU, so I had to jump through hoops to get W11, which I need for some work stuff. Just a lot of drama. The screen is still wonderful to this day, and it has a nice keyboard, weight, and performance with 32 gb ram and faster SSD, but I don’t think I’ll get a new Dell. If I’m going to spend so much time tinkering with the laptop, I’d rather have a Framework that’s fully designed for tinkering
As an IT guy, recent (past five years) XPS laptops we gave to execs were pretty bad. Smaller, yes, but I found the Latitudes were better in terms of build quality. It is a small sample size though as most execs preferred MacBooks.
Imo this kind of shows the basic problem with the xps line. As I understand it it was basically the premium consumer line, not something meant for business use. Meaning it had the nice specs on paper, but not the durability you’d need in a setting with extensive use and where downtime means serious money. But as you demonstrate this distinction was too blurry.
I worked in IT and those latitudes were no exception in my experience. Earlier models were good but we had to replace so many e7000 series batteries bulging out the bottom.
Latitude 7490 had a string of bad batteries too. Our XPS units kept having things disconnect internally (even after a motherboard swap with warranty). The latitude 7420 onwards have been super solid!
Used to be a field repair tech for several oems. The XPS usually suffered hinge issues. They decided it was a good idea to use press fitted standoffs in plastic to anchor the screen hinges…and the plastic is not very thick.
I believe the precision series kind of took over. They are high-end models but not really built for gaming. At this point, the XPS wasn’t built for gaming either, so I guess having 2 high-end lines just didn’t make sense?
Edit: I should have read the article first! I guess all the names are going away. I don’t care for the new names either, but both were pretty bad. The only difference is we got used to what it is now despite how little sense it made.
Some companies prefer Dell as an American held company; for security reasons. Dell’s Precision line supports high-end needs such as 3d modeling, theoretical testing for real world applications, statistical analysis of large datasets, etc.
That is where Dell fits. And yes, they have consumer models. I don’t care for the latter.
Chassis is the same, keyboard, touch screen, pad are the same. Processor, disk, Wi-Fi and memory options are the same. Warranty and on premises technician same.
Prices are not the same, and sometimes precision has more GPU options. And I think a 17 inch screen, but these are a different line under the same brand name.
But one has official Linux support and the other doesn’t. But since all hardware is the same, surprise, it just works.
We’ve been flirting with Lenovo legion. In my business we need strong video cards. Shipping white boxes and monitors to people is a real issue with work from home.
We were solely running XPS for years.
The legion aren’t bad, The worst of it is the power brick is a barrel connector. No running off of USB power delivery.
One of the units had a failed fan. I tore it apart and found the part number, I was actually pretty pissed off because you couldn’t buy just the fan you had to buy the whole heat distribution block with both fans and the heat pipes and everything. But then I found the part was only about 50 bucks. Dell wouldn’t even sell me parts without me being certified. So I bought the Lenovo heat block and it showed up with pre-compounded processor, GPU, and VRM pads. It was super impressive and for 50 bucks honestly it was a steal.
I own a Lenovo legion and the main issue is that it sucks on battery, it’s heavy, and the power brick is huge and expensive (I think close to 300€). Other than that it’s a beast.
But if you have legions for business, you’ll struggle in meetings were people don’t want to bother with power cables and supplies.
Pretty happy with the G series, but only because the XPS series for replaced by it in terms of bang for buck. And honestly, the G series we got are pretty good.
Weird, isn’t that the only Dell brand people view as worth having?
I have a 2018 XPS 15. I really like the machine but have also had more problems than any other laptop I’ve owned. The chassis fell apart spontaneously because an internal screw mount snapped. 1 month repair. Had to redo the CPU thermal paste to resolve overheating issues. Had driver issues with audio coming back from sleep that took me a year to figure out. Had to turn off Thunderbolt to get USB-C back functioning. Memory card reader keeps unmounting itself. Doesn’t have TPU, so I had to jump through hoops to get W11, which I need for some work stuff. Just a lot of drama. The screen is still wonderful to this day, and it has a nice keyboard, weight, and performance with 32 gb ram and faster SSD, but I don’t think I’ll get a new Dell. If I’m going to spend so much time tinkering with the laptop, I’d rather have a Framework that’s fully designed for tinkering
As an IT guy, recent (past five years) XPS laptops we gave to execs were pretty bad. Smaller, yes, but I found the Latitudes were better in terms of build quality. It is a small sample size though as most execs preferred MacBooks.
Imo this kind of shows the basic problem with the xps line. As I understand it it was basically the premium consumer line, not something meant for business use. Meaning it had the nice specs on paper, but not the durability you’d need in a setting with extensive use and where downtime means serious money. But as you demonstrate this distinction was too blurry.
Latitude is superior to the XPS line for business.
And man did they have a bad run of XPS’s there for a while with their batteries swelling up.
I worked in IT and those latitudes were no exception in my experience. Earlier models were good but we had to replace so many e7000 series batteries bulging out the bottom.
They should replace the XPS name with the Longitude. And then the Altitude.
Ha!
Latitude 7490 had a string of bad batteries too. Our XPS units kept having things disconnect internally (even after a motherboard swap with warranty). The latitude 7420 onwards have been super solid!
Used to be a field repair tech for several oems. The XPS usually suffered hinge issues. They decided it was a good idea to use press fitted standoffs in plastic to anchor the screen hinges…and the plastic is not very thick.
I believe the precision series kind of took over. They are high-end models but not really built for gaming. At this point, the XPS wasn’t built for gaming either, so I guess having 2 high-end lines just didn’t make sense?
Edit: I should have read the article first! I guess all the names are going away. I don’t care for the new names either, but both were pretty bad. The only difference is we got used to what it is now despite how little sense it made.
the top level names are fine I guess, but all the sub tier names are too much.
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Some companies prefer Dell as an American held company; for security reasons. Dell’s Precision line supports high-end needs such as 3d modeling, theoretical testing for real world applications, statistical analysis of large datasets, etc.
That is where Dell fits. And yes, they have consumer models. I don’t care for the latter.
I have a precision and an XPS,
Chassis is the same, keyboard, touch screen, pad are the same. Processor, disk, Wi-Fi and memory options are the same. Warranty and on premises technician same.
Prices are not the same, and sometimes precision has more GPU options. And I think a 17 inch screen, but these are a different line under the same brand name.
But one has official Linux support and the other doesn’t. But since all hardware is the same, surprise, it just works.
We’ve been flirting with Lenovo legion. In my business we need strong video cards. Shipping white boxes and monitors to people is a real issue with work from home.
We were solely running XPS for years.
The legion aren’t bad, The worst of it is the power brick is a barrel connector. No running off of USB power delivery.
One of the units had a failed fan. I tore it apart and found the part number, I was actually pretty pissed off because you couldn’t buy just the fan you had to buy the whole heat distribution block with both fans and the heat pipes and everything. But then I found the part was only about 50 bucks. Dell wouldn’t even sell me parts without me being certified. So I bought the Lenovo heat block and it showed up with pre-compounded processor, GPU, and VRM pads. It was super impressive and for 50 bucks honestly it was a steal.
I own a Lenovo legion and the main issue is that it sucks on battery, it’s heavy, and the power brick is huge and expensive (I think close to 300€). Other than that it’s a beast. But if you have legions for business, you’ll struggle in meetings were people don’t want to bother with power cables and supplies.
Good point!
We’re mostly wfh, If we still had sufficient physical meetings, It wouldn’t break the bank to stuff a few bricks in every room.
The battery life is also significantly better if you’re doing normal meeting stuff.
Pretty happy with the G series, but only because the XPS series for replaced by it in terms of bang for buck. And honestly, the G series we got are pretty good.