• NekoKoneko@lemmy.world
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    10 days ago

    Relatedly, Hisense also forces updates and disables use of the TV if you do not accept the update (via a full screen non-cancelable prompt).

    I learned this the hard way after Hisense broke my TV via an update that I didn’t want and then refused to fix it even after 6 months of escalations and emails.

    • henfredemars@infosec.pub
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      10 days ago

      They’re not alone, either. I had to downgrade my Visio just to use the features that it shipped with. I’m sure this is illegal, but no one cares unless you’re rich.

      • NekoKoneko@lemmy.world
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        10 days ago

        I outright told them it’s illegal, since they are unilaterally altering the terms of any T&C agreements when we started using the TV and materially interfering with our ownership and use of the TV we purchased. They didn’t care. I then sent it to our state attorney general and nothing happened.

    • roofuskit@lemmy.world
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      10 days ago

      I know they’re different manufacturers, but TCL tried this shit and I just factory reset and never setup the Internet on it. I use an android TV box for the smarts.

      • NekoKoneko@lemmy.world
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        10 days ago

        Unfortunately the firmware was the issue, not just OS software. So factory-resetting didn’t help us. But yeah, that definitely radicalized me to the “never connect it to the internet” camp for future TVs.

        • grue@lemmy.world
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          10 days ago

          Buying the TV and then not connecting it still rewards the bad behavior.

          We have to boycott these fucks and lobby to get the behavior outlawed.

          • NekoKoneko@lemmy.world
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            10 days ago

            I mean, that’s great in theory. But the amount of manufacturers of non-smart TVs is tiny, and if you are interested in the best panels and display technology, refresh rates for gaming, etc (even removing affordability), it’s very very hard to just boycott if you want to have a modern TV at all.

            • grue@lemmy.world
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              8 days ago

              [Citation needed]

              There is zero fucking evidence whatsoever that the alleged “savings” from the ad “subsidy” are getting passed to the consumer.

              • moonshadow@slrpnk.net
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                8 days ago

                Automatic litterboxes, fancy toothbrushes, vidya consoles, air purifiers are all examples of physical items often sold at a loss in anticipation of a future revenue stream off the top of my head. Ad specific, lower end smartphones are cheap to free because the money comes from selling your data (by way of tracking apps the manufacturer is paid to include). That their motives aren’t altruistic kinda goes without saying. I would be very surprised if televisions were excluded from this process, and need a new explanation for walmart’s sub-$50 ad-choked tv selection

                • grue@lemmy.world
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                  8 days ago

                  I wasn’t asking for a citation that their methods aren’t altruistic; I was asking for a citation that they aren’t enshittifying the product with ads or subscriptions or whatever and then gouging you for full price anyway.

            • CileTheSane@lemmy.ca
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              10 days ago

              You are paying for features you don’t use (such as Internet access). That’s not a win.

          • MasterBlaster@lemmy.world
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            8 days ago

            You’re implying there is an option other than not owning a TV. Please send us specifics so we can join you.

            • grue@lemmy.world
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              8 days ago

              You used to be able to still buy ‘dumb’ TVs from Sceptre up until a year or so ago, but even they’ve stopped selling them now. (I’m kicking myself for not buying one when I had the chance…)

              But the important part of my comment was this:

              and lobby to get the behavior outlawed.

              • MasterBlaster@lemmy.world
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                5 days ago

                It’s happening, but do you really believe a bunch of nonprofit low income “woke” “DEI” loving hippies are going to lobby more effectively than billion dollar corporations - er, sorry, PEOPLE - will lobby? These people literally bankroll candidates for office to the tune of hundreds of millions of dollars and have hundreds of lawyers to pick apart any resistance.

                Sure, lobby. Just understand we are just continuing the fight on principle, not because it will have any impact.

                We can’t give up, but we aren’t going to win, short of a literal uprising and even then it’s probably just going to remove the lipstick from this political pig, and the pretense of “for the people” will fall away.

      • triptrapper@lemmy.world
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        10 days ago

        I got a TCL last year and it wouldn’t let me use the TV until I set up the internet. After 4 factory resets I figured out how to put it in store demo mode, and plugged in a separate streaming device that connects to the internet. Now I realize I could have connected the TV to the internet and then blocked it at the network level.

    • leoj@piefed.zip
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      10 days ago

      Was gonna say, LG does the same thing.

      So far my only TV that hasn’t forced things in an absurd way has been my Sony… Guess what Sony just did? (Sold their Bravia TV line to TCL…)

      • NekoKoneko@lemmy.world
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        10 days ago

        Would have loved to. It was just over one year (right after the warranty ended as well), though.

        • frongt@lemmy.zip
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          10 days ago

          Is that your card issuer’s policy? I’ve done a chargeback past a year.

          • Peekashoe@lemmy.wtf
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            10 days ago

            I went through something similar and am trying to recall, I think I did look and it was past the time period. I should have tried. It’s +2 years now for me.

            Edit: Words.

    • BarneyPiccolo@lemmy.today
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      10 days ago

      My mom has a Hisense TV (because my parents invariably buy the very cheapest they can. They’d get a B&W if they could), and it just started something new - on start up, it now shows a static page of color wash, then you choose a channel. It doesn’t start on the same channel you turned off last night. Must be a new update came through. She let it sit on the screensaver all day, because it never occurred to her to try to change the channel.

      Not a big deal, but weird, and NOBODY asked for this.

    • midas22@lemmy.wtf
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      10 days ago

      Hisense are also selling their TVs with different specs on different markets which is really annoying. In the United States you get Google TV but in Europe you get the awful Vidaa OS where you can’t install Google Play Store. And the big national TV streaming apps are missing in their own app store where I live.

      I talked to a retail seller and he said that they ultimately had to stop selling them because they got so many complaints and returns. Maybe it’s a licensing issue or something but it’s just such a braindead decision that is damaging the brand.

    • amorpheus@lemmy.world
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      10 days ago

      My Hisense got worse in some ways after an update, support provided a file to get the previous firmware back and told me to disable updates. ¯\(ツ)

      • NekoKoneko@lemmy.world
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        10 days ago

        Funny story, they actually did this to me before this all happened, and I was on a “I’m never going to update again” beta firmware that they gave me a link to, when the forced-update happened that broke my wifi. I didn’t disable any ADB-level processes, and I don’t think the system let me disable updates.